You have to start by understanding who you want to be and to whom.
Proactively calling clients is one of the best ways to change their experience.
You've got to take care of the basics first, but there is more out there.
I'm DIYer, I'm all about that but there are limits and it's important to know what they are.
Sometimes the basic stuff is the best stuff.
This has to be situation-specific. Seemingly similar situations can have polar opposite recommendations.
