Find things that need to be done, but you don't have to be the one to do them.
I paid my current accountant triple what I paid the last one, and I love it.
You have to be willing to hold people accountable; building relationships is a commitment.
If you can't explain something in 3 minutes, you're not as smart as you think you are
What's dragging you away from client service?
Tax Advice is ALWAYS on clients' minds.